Grey Market Enterprise

Frequently Ask Questions

Authorized versus Unauthorized - Three Questions

1) Why should I conduct business with a Nortel Authorized Channel Partner?
2) How do I find out if my current service provider is a Nortel Authorized Channel Partner?
3) What are the disadvantages of Unauthorized (Grey Market) Resellers

1) Why should I conduct business with a Nortel Authorized Channel Partner?

The benefits listed below are but a few of the advantages you can receive when doing business with a Nortel channel partner. Only authorized Nortel channel partners can:

  • Procure authentic products and services from Nortel and resell to end user customers
  • Validly license any Nortel software
  • Extend any Nortel factory warranties to end user customers
  • Obtain technical support services from Nortel
  • Obtain Nortel Software Upgrades to license to end user customers
  • Convey any Nortel Support Commitment Letter to end user customers
  • Obtain access to Nortel engineering, system configuration and pricing tools
  • Obtain access to sales, technical, installation, maintenance, and training courses
  • Participate in Nortel sponsored marketing programs and product events

Authorized channel partners have undergone extensive training and certification through Nortel to perform site profiles and install any Nortel high-performance product. This quality of service and support guarantees that the highest level of customer satisfaction is provided.

Authorized channel partners have the ability to work with the Nortel Global Consultant Liaison Program to provide various solutions for the customer's required applications.

Authorized channel partners are well equipped to perform a quality audit for our customers on their existing systems, assess the site-specific requirements, and as needed, provide full upgrade assistance (equipment and installation/maintenance services).

How do I find out if my current service provider is a Nortel Authorized Channel Partner?

Click here to Check Action Communication's Nortel Credentials

What are the disadvantages of Unauthorized (Grey Market) Resellers?

Products may be of questionable integrity. There is no guarantee to the quality and/or reliability of the product that is purchased through an unauthorized (grey market) reseller. In many instances the equipment advertised by unauthorized suppliers as "new" or "unused" is in reality:

  • Old vintage new product, i.e., are less than current vintage cause operational issues
  • Used equipment, made to look like new equipment
  • Modified or tampered with, i.e., internal electronic circuitry has been altered
  • Damaged goods, as a result of unsupervised shipping and transport
  • No longer in the original manufacturer packaging, i.e., missing or bogus labels
  • Cannot receive critical engineering support from Nortel.
  • In most cases, customers are misled about certified technicians and documentation available through an unauthorized reseller.