Phone System Support

Phone Equipment & System Support

Customer Work Order Request

Whether you need phone equipment and system repair for your Nortel phone system or ESI phone system, ACT is your business phone system repair specialist. We provide around-the-clock phone system repair and are Certified by Nortel and ESI Estech to perform Authorized ESI and  Norstar phone system repair on your Norstar, BCM50, BCM200, BCM400, IVX X-Class, E-Class, S-Class and ESI 600 phone system. Don't settle for less than qualified and experienced small business phone system repair services. Call Action Communication Technology today!

 

: Name
: Company
: Address 1
: Address 2
: City
: Zip
: Phone
: Primary E-mail

: System Type

: Nature of service

  Date and time requested *

: Month
: Day
: Hour
: AM or PM

Pricing (Non-Maintenance Customers)
Monday - Friday, 8AM-5PM:  $85.00 per hour  – $35.00 Trip Charge
After-hours & Saturdays:  $127.50 per hour  – $35.00 Trip Charge
Sundays & Holidays:  $170.00 per hour – $35.00 Trip Charge

Pricing (Maintenance Customers)
Monday - Friday: $60.00 per hour
After-hours & Saturdays: $90.00 per hour
Pricing Sundays & Holidays: $120.00 per hour

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Phone System Equipment Repair Maintenance

Have you considered a maintenance contract?

Companies needing to budget for fixed costs have discovered that phone system maintenance agreements eliminate costly surprises. Consider this – Most manufacturers offer at least a 1 year warranty. This is all well and good, but who pays the labor required to identify simple malfunctions from truly faulty parts, and then professionally remove, (without voiding the manufacturer's warranty), while directly dealing with the manufacturer? Unfortunately the manufacturer's warranty does not cover these services. They certainly won't pay a service company to perform this duty on your behalf.

To get started and for information, please see Phone System Maintenance...

Remote diagnostics and resolution:

Remote programming and maintenance of your system is available from 8:00 AM to 5:00 PM Monday through Friday (excluding holidays).

  • Off-site maintenance of your network minimizes downtime.
  • Proactive resolution of trouble yields maximized performance and uptime.
  • Remote capabilities reduce diagnostic and repair time.
On-site service response objective:
Expert technical support is available up to 24 hours, 7 days a week.
Technician Dispatch:
When a problem cannot be repaired remotely a technician will be dispatched to your site.
Replacement parts:
Parts are typically available within 24-48 hours.
Help-desk support:
  • Obtain answers to basic questions on products, features, functions and interoperability.
  • Unlimited service calls there is never a reason not to call for necessary support.
  • Response within four business hours of call eliminates wasted waiting time.
  • Miscellaneous Pricing for Maintenance Customers
Customer Support Links
  • Our Certified Telephone Technicians
  • Customer Service Satisfaction Feedback
  • Technical Phone Support
  • Technical Support
  • Request a Call-Back
  • Request Service
  • User Guides
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    Schedule a FREE Survey & Quote!

    To sign up for an Action Plan Maintenance Agreement or to schedule a FREE survey, please contact our Customer Service Department.