Phone System Support

Nortel & ESI Phone Support

Authorized Nortel & ESI Technical Support

At ACT we're here to assist you with any technical issues you may have. Our rate for telephone and remote support is as follows:

$25 per 15-minute increment, minimum 2 increments per call.

For immediate support, please call 281.364.3282


*Contingent upon support staff availability at time of request. Please allow up to 1-2 hours for callback assistance during busy periods.

**Non-Contract customers must provide a major credit card before phone support service can be rendered.

All major credit cards accepted

Schedule a FREE Survey & Quote!

To sign up for an Action Plan Maintenance Agreement or to schedule a FREE survey, please contact our Customer Service Department.


Phone System Equipment Repair Maintenance

Have you considered a maintenance contract?

Companies needing to budget for fixed costs have discovered that phone system maintenance agreements eliminate costly surprises. Consider this – Most manufacturers offer at least a 1 year warranty. This is all well and good, but who pays the labor required to identify simple malfunctions from truly faulty parts, and then professionally remove, (without voiding the manufacturer's warranty), while directly dealing with the manufacturer? Unfortunately the manufacturer's warranty does not cover these services. They certainly won't pay a service company to perform this duty on your behalf.

To get started and for information, please see Phone System Maintenance...

Remote diagnostics and resolution:

Remote programming and maintenance of your system is available from 8:00 AM to 5:00 PM Monday through Friday (excluding holidays).

  • Off-site maintenance of your network minimizes downtime.
  • Proactive resolution of trouble yields maximized performance and uptime.
  • Remote capabilities reduce diagnostic and repair time.
On-site service response objective:
Expert technical support is available up to 24 hours, 7 days a week.
Technician Dispatch:
When a problem cannot be repaired remotely a technician will be dispatched to your site.
Replacement parts:
Parts are typically available within 24-48 hours.
Help-desk support:
  • Obtain answers to basic questions on products, features, functions and interoperability.
  • Unlimited service calls there is never a reason not to call for necessary support.
  • Response within four business hours of call eliminates wasted waiting time.
  • Miscellaneous Pricing for Maintenance Customers
Customer Support Links
  • Our Certified Telephone Technicians
  • Customer Service Satisfaction Feedback
  • Technical Phone Support
  • Technical Support
  • Request a Call-Back
  • Request Service
  • User Guides
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