Nortel BCM Phone Systems

Nortel BCM Business Phone System

Business Communications Manager (BCM)

Business Communications Manager (BCM) delivers small/medium-sized businesses and branch offices the only converged voice/data solution in the industry, providing a choice of IP-enabled or pure-IP strategy. Leveraging existing Meridian, Norstar, and Communication Server 1000 investments, BCM has the capabilities businesses need including telephony, unified messaging, multimedia call center, interactive voice response, IP routing and data services such as firewall, wireless, and more.

 

BCM 50 Options The Business Communications Manager 50 is designed specifically for the small to medium business. The BCM 50 is an all-in-one, affordable platform for converged voice and data communications with 3 to 20 stations, yet scalable to serve more than 40 stations.  
  • Target User: 3-20
  • Number of digital stations: 4-44
  • Number of IP stations: 32
  • Number of voice mail ports: 10
BCM 200 Options The Business Communications Manager 200 is ideal for sites with 20 to 32 users, offering flexible deployment and expansion options with two bays for your choice of media bay modules.
  • Target User: 20-30
  • Number of digital stations: 16-48
  • Number of IP stations: 90
  • Number of voice mail ports: 32
BCM 400 Options The Business Communications Manager 400 serves sites with 30 to 200 users, with four bays for media bay modules plus the option to add an expansion chassis for additional media modules.
  • Target User: 30-400
  • Number of digital stations: 32-192
  • Number of IP stations: 90
  • Number of voice mail ports: 32


System Overview

Business Communications Manager Overview:

  • Cost-effective scalability from 10 to 200+ stations using a mix of digital and IP stations.
  • Simplified network infrastructure cuts costs by connecting IP phones over the LAN wiring system, seamlessly extending features to multiple sites through IP connectivity and streamlining network management. IP trunking enables a business to optimize network bandwidth and reduce network costs.
  • Redundancy options, including power, fans and hard-drive, automatically detect failures and switches over seamlessly without any loss of service. This optional feature provides protection where security and reliability are the key drivers to communications systems.
  • Browser-based management simplifies installations, and provides an intuitive, wizards-based method of managing the network from any Web-enabled workstation.
  • Unparalleled telephony features - with the most complete telephony feature offering for small sites, no business has to make compromises on how to process critical customer calls.
  • Full suite of applications - including voice messaging, unified messaging, interactive voice response, multimedia call center and wireless, enable your business to streamline costs, be more productive, and better serve customers.


Related Nortel Products

  • Nortel IP Telephones
  • Nortel T-Series Telephones
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    System Features

    Features & Benefits

    IP Telephony supports powerful new e-business applications that level the playing field with larger competitors, extend network services to remote workers, increase portability, simplify moves and changes, and eliminate toll charges on site-to-site calls.

    Universal Internet Access for all connected users and workstations, including access to corporate intranets, support for intra-site Virtual Private Networks (VPNs), and remote connectivity for mobile or home users.

    Call Center Applications combine the reach of the Web with personalized agent interaction and customer support.

    Wireless Solutions break the chains that tie users to their workstations, giving Call Center agents hands-on access to samples and supporting wireless scanners for efficient inventory procedures.

    Hybrid Environment leverages existing investments in Meridian, Norstar and Communication Server 1000 systems, offering a future-proof migration strategy.

    Unified Messaging allows users to manage all their voice, fax, and e-mail messages from a single application on their multimedia-equipped PC or laptop.

    Interactive Voice Response allows businesses to offload routine transaction and customers to access pertinent information 24 hours a day, 365 days a year.

    Centralized Voice Mail and Management The networking capabilities of IP telephony make centralized applications for messaging and management more cost effective than ever before. Enterprises receive the benefits of standard greetings, global administration, and a common interface across their network.


    Nortel BCM Options At-A-Glance
    Business Communication Manager 50

    BCM 50 Options    		 Business Communication Manager 200

    BCM 200 Options    		 Business Communication Manager 400

    BCM 400 Options
    IP/digital mobility - X X
    Cordless mobility X X X
    Basic Call Center X X X
    Professional Call Center - X X
    Multimedia Call Center - X X
    IVR - X X
    IP music on hold - X X
    VPN tunnels 5 16 16
    IP trunks 12 60 60
    Integrated DSL X - -
    Integrated frame relay - X X

    Installation Services

    System Installation, Programming & Training

    Whether you have a Nortel Nortsar, BCM or ESI Telephone system we have the expertise to help you. If you are relocating and need your system moved call us we can have you up and running with out missing a call!

    Need installation? We install business phone systems...