System Features
 

ESI 600 VoIP-Digital Phone System Features

ESI 600 System Features

ESI 600 VoIP Phone System ESI-600 Phone System for Converged Communications can be: a traditional digital business phone system; a fully standards-based IP telephony system; or any mix of the two. The choice is entirely yours, and the mix can easily change when your needs do.


Like other higher-end ESI business telephone systems, the ESI-600 provides built-in voice mail, an automated attendant, and automatic call distribution (ACD).




Full System Integration

Full integration - One cabinet contains a phone system, voice mail/automated attendant, and automatic call distribution — all working together as an integrated whole.
Standards-based IP design - The ESI-600’s IP capabilities are supported by compliance with these major industry standards:

  • UDP
  • Layer 3 Quality of Service (QoS) support via DiffServ
  • G.711, G.726, and G.729 packet compression
  • 802.3 100Base-TX Ethernet interfaces
  • Layer 2 QoS support via compliance with 802.1p and 802.1q
  • 802.3af Power over Ethernet (PoE)
  • DHCP
  • SIP

Eight message-on-hold (MOH) recordings - This feature provides a professional sound without licensing fees. Use the three supplied music tracks, or record and use up to five of your own.
Auto attendant - Provides extensive call routing, including directories, automatic day/night operation, off-premises transfer, cell phone and pager notification, and more.
Automatic call distribution (ACD) - ACD places sales or service personnel in departments and either (a.) routes a call to the longest-idle agent or (b.) places the call on hold if all agents are busy and then immediately connects when the first agent is available. Constantly updates Feature Phone display regarding queues and wait times.
Account codes - Let you verify client billing and manage time more accurately by inserting one or more numerical codes during a call
Highest voice quality - Records voice messages with 64-kilobit-per-second sampling, for the highest quality sound a telephone line can carry. Account codes
Let you verify client billing and manage time more accurately by inserting one or more numerical codes during a call.
Call statistics - Delivers detailed reports at the touch of a key and provides SMDR.
TAPI support - (Basic Telephony Service.) Provided either via the VIP option or through the connection between the workstation and a host ESI TAPI Feature Phone.
T1/PRI support - Lets larger offices make fullest use of broadband lines.
Up to 188 fully functional analog ports - Each allows voice mail, park/retrieve, transfer, page, call waiting, off-premises message delivery and more.
Conference calling - The ESI-600 supports up to 64 conference callers, with up to 16 persons per conference.
Esi-Dex speed-dialing - Calls any number from three separate lists (personal, station and system); uses Caller ID information or direct keypad entries.
Intelligent Call Forwarding™- Forwards calls to you when you’re away from the office and sends along the real caller’s original Caller ID information (if it’s someone calling from another extension on your ESI business telephone system, you even see his/her extension number), so you can see who the real caller is.
Shared-office tenanting - Allows multiple business entities to share the same system while maintaining separation of various facilities and features. The ESI-600 supports up to eight tenants.
Dedicated overhead paging interface - Allows intra-system paging through the speaker built into the ESI Feature Phone or through an ancillary overhead paging system.
Built-in QoS (IP E-Class) - Quality-of-service control, built into the system, mitigates network data bursts’ effects on voice quality.
Optional ESI Presence Management -

  • Presence indication
  • Access control
  • ESI’s Personal Call routing
  • Time and attendance logging (further enhanced by optional ESI TimeLine PC software)

Compaitable Products

Compatible Products of the ESI 600
ESI Link VoIPESI-Link uses your WAN or the Internet to join together up to 100 compatible ESI phone systems into one interconnected, IP-based system. While ESI wasn’t the first company to offer a multi-site solution, it was the first to offer one that unites the many advantages of multi-site communications (see full details) with the unique, high-performance features of ESI phone systems.
ESI Presence Management DoorphoneESI Presence Management is a hardware and software solution incorporating an innovative combination of RF scanning technology and ESI’s award-winning telephone systems. ESI Presence Management is offered as a basic doorphone solution for addressing basic entry and exit applications, and as an advanced supervisory solution utilizing RFID technology to provide access control and personnel location. Optional ESI TimeLine™ PC software maximizes the value of this amazing product.
ESI Cordless HandsetsESI Cordless Handset uses proven, reliable 900 MHz technology to provide mobility to the user who’s constantly on the move in the office. (Why 900 MHz? Because it passes through walls far more effectively than cordless telephony using the 2.4 GHz and 5.8 GHz bands, which are intended more for residential than workplace use.) You get the same rich ESI feature set as in the 24-Key Feature Phone — but in a compact, lightweight, portable handset. The ESI-exclusive Quick Switch feature makes going from your desktop ESI phone to your Cordless Handset, or back again, as easy as pressing a key.
ESI VIPESI IP (Visually Integrated Phone), you combine the power of your ESI phone system and Microsoft Outlook to enhance communication in your day-to-day activities — including the ability to control calls and organize voice mail and contacts. ESI VIP Professional VIP comes in two “flavors”: the basic VIP and VIP Professional. Each configuration is licensed independently, with easy migration from VIP to VIP Professional.
ESI PC Attendant ConsoleESI PC Attendant Console Handling an active office’s phone traffic is an incredibly demanding task, particularly for an attendant who has other duties as well. That’s why we’ve created ESI PC Attendant Console. Built on the incredibly full-featured VIP Professional software platform, ESI PC Attendant Console is ready to give even the busiest attendant the tools to handle call traffic and help keep the office running smoothly.