Customer Service Department

Customer Service Department

Customer Information Request Form

To contact Action Communication Technology by phone, please call 281-364-3710.
To contact us via e-mail,  please submit the following form:

: Name
: Company
: Address 1
: Address 2
: City
: Zip
: Phone
: Primary E-mail
: Request Information

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Phone System Equipment Repair Maintenance

Have you considered a maintenance contract?

Companies needing to budget for fixed costs have discovered that phone system maintenance agreements eliminate costly surprises. Consider this – Most manufacturers offer at least a 1 year warranty. This is all well and good, but who pays the labor required to identify simple malfunctions from truly faulty parts, and then professionally remove, (without voiding the manufacturer's warranty), while directly dealing with the manufacturer? Unfortunately the manufacturer's warranty does not cover these services. They certainly won't pay a service company to perform this duty on your behalf.

To get started and for information, please see Phone System Maintenance...

Remote diagnostics and resolution:

Remote programming and maintenance of your system is available from 8:00 AM to 5:00 PM Monday through Friday (excluding holidays).

  • Off-site maintenance of your network minimizes downtime.
  • Proactive resolution of trouble yields maximized performance and uptime.
  • Remote capabilities reduce diagnostic and repair time.
On-site service response objective:
Expert technical support is available up to 24 hours, 7 days a week.
Technician Dispatch:
When a problem cannot be repaired remotely a technician will be dispatched to your site.
Replacement parts:
Parts are typically available within 24-48 hours.
Help-desk support:
  • Obtain answers to basic questions on products, features, functions and interoperability.
  • Unlimited service calls there is never a reason not to call for necessary support.
  • Response within four business hours of call eliminates wasted waiting time.
  • Miscellaneous Pricing for Maintenance Customers
Customer Support Links
  • Our Certified Telephone Technicians
  • Customer Service Satisfaction Feedback
  • Technical Phone Support
  • Technical Support
  • Request a Call-Back
  • Request Service
  • User Guides