Phone System Repair and Maintenance

Phone Equipment & System Repair

Customer Work Order Request

At Action Communication Technology, phone system repair is one of our top specialties. All of our phone system technicians are highly trained and certified as business phone system repair specialists. Our repair services in Houston include Nortel repair, Norstar repair, ESI repair, circuit testing and troubleshooting, and cable repair, testing and certification. In addition to phone system repair, we can also handle all of your relocation, moves, adds and changes.

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ACT Service Fleet : Name
: Company
: Address 1
: Address 2
: City
: Zip
: Phone
: Primary E-mail

: System Type

: Nature of service

  Date and time requested *

: Month
: Day
: Hour
: AM or PM

Pricing (Non-Maintenance Customers)
Monday - Friday, 8AM-5PM:  $85.00 per hour  – $35.00 Trip Charge
After-hours & Saturdays:  $127.50 per hour  – $35.00 Trip Charge
Sundays & Holidays:  $170.00 per hour – $35.00 Trip Charge

Pricing (Maintenance Customers)
Monday - Friday: $60.00 per hour
After-hours & Saturdays: $90.00 per hour
Pricing Sundays & Holidays: $120.00 per hour

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Phone System Equipment Repair Maintenance

Have you considered a maintenance contract?

Companies needing to budget for fixed costs have discovered that phone system maintenance agreements eliminate costly surprises. Consider this – Most manufacturers offer at least a 1 year warranty. This is all well and good, but who pays the labor required to identify simple malfunctions from truly faulty parts, and then professionally remove, (without voiding the manufacturer's warranty), while directly dealing with the manufacturer? Unfortunately the manufacturer's warranty does not cover these services. They certainly won't pay a service company to perform this duty on your behalf.


Schedule a FREE Survey & Quote!

To sign up for an Action Plan Maintenance Agreement or to schedule a FREE survey, please contact our Customer Service Department.

 

Remote diagnostics and resolution:

Remote programming and maintenance of your system is available from 8:00 AM to 5:00 PM Monday through Friday (excluding holidays).

  • Off-site maintenance of your network minimizes downtime.
  • Proactive resolution of trouble yields maximized performance and uptime.
  • Remote capabilities reduce diagnostic and repair time.
On-site service response objective:
Expert technical support is available up to 24 hours, 7 days a week.
Technician Dispatch:
When a problem cannot be repaired remotely a technician will be dispatched to your site.
Replacement parts:
Parts are typically available within 24-48 hours.
Help-desk support:
  • Obtain answers to basic questions on products, features, functions and interoperability.
  • Unlimited service calls there is never a reason not to call for necessary support.
  • Response within four business hours of call eliminates wasted waiting time.
  • Miscellaneous Pricing for Maintenance Customers
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