Phone System Repair and Maintenance

Phone Equipment & System Repair

Authorized ESI & Nortel Business Phone System Repair

Phone Equipment Repair FleetAt Action Communication Technology, phone system repair is one of our top specialties. All of our phone system technicians are highly trained and certified as business phone system repair specialists. Our repair services in Houston include Nortel repair, Norstar repair, ESI repair, circuit testing and troubleshooting, and cable repair, testing and certification. In addition to phone system repair, we can also handle all of your relocation, moves, adds and changes. Click here to place a phone system repair ticket.


24 Hour Phone System Repair Services

So whether you need phone equipment and system repair for your Nortel phone system or ESI phone system, ACT is your business phone system repair specialist. We provide around-the-clock phone system repair and are Certified by Nortel and ESI Estech to perform Authorized ESI and  Norstar phone system repair on your Norstar, BCM50, BCM200, BCM400, IVX X-Class, E-Class, S-Class and ESI 600 phone system. Don't settle for less than qualified and experienced small business phone system repair services. Call Action Communication Technology today!

Time & Material
Our Action Plan Time & Material phone system repair service provides system coverage from 8:00 AM to 5:00 PM Monday through Friday (excluding holidays) including cabinets, modules, cables, phones, voice mail and other peripherals and is billed by time and material used.

Pricing
Monday through Friday, 8AM-5PM:  $85.00 per hour  – $35.00 Fuel Surcharge
After-hours & Saturdays:  $127.50 per hour  – $35.00 Fuel Surcharge
Sundays & Holidays:  $170.00 per hour – $35.00 Fuel Surcharge


Click here to place a phone system repair ticket.

Have you considered a maintenance contract?

Companies needing to budget for fixed costs have discovered that phone system maintenance agreements eliminate costly surprises. Consider this – Most manufacturers offer at least a 1 year warranty. This is all well and good, but who pays the labor required to identify simple malfunctions from truly faulty parts, and then professionally remove, (without voiding the manufacturer's warranty), while directly dealing with the manufacturer? Unfortunately the manufacturer's warranty does not cover these services. They certainly won't pay a service company to perform this duty on your behalf.


Schedule a FREE Survey & Quote!

To sign up for an Action Plan Maintenance Agreement or to schedule a FREE survey, please contact our Customer Service Department.

 

Remote diagnostics and resolution:

Remote programming and maintenance of your system is available from 8:00 AM to 5:00 PM Monday through Friday (excluding holidays).

  • Off-site maintenance of your network minimizes downtime.
  • Proactive resolution of trouble yields maximized performance and uptime.
  • Remote capabilities reduce diagnostic and repair time.
On-site service response objective:
Expert technical support is available up to 24 hours, 7 days a week.
Technician Dispatch:
When a problem cannot be repaired remotely a technician will be dispatched to your site.
Replacement parts:
Parts are typically available within 24-48 hours.
Help-desk support:
  • Obtain answers to basic questions on products, features, functions and interoperability.
  • Unlimited service calls there is never a reason not to call for necessary support.
  • Response within four business hours of call eliminates wasted waiting time.
  • Miscellaneous Pricing for Maintenance Customers