Phone System Equipment Repair Maintenance
 

Phone System Maintenance Repair Agreements

Action Plan 3
Support: Extended | Mon thru Fri - 8AM to 5PM
The most basic service agreement offered, the Action Plan 3-9/5 package provides system coverage from 8:00 AM to 5:00 PM Monday through Friday (excluding holidays) including cabinets, modules, cables, phones, voice mail and other peripherals.

Who needs a maintenance contract?

Anyone who needs 5-day-a-week coverage on a fixed-cost budget. Most manufacturers offer at least a 1 year warranty. This is all well and good, but who pays the labor required to identify simple malfunctions from truly faulty parts, and then professionally remove, (without voiding the manufacturer's warranty), while directly dealing with the manufacturer? Unfortunately the manufacturer's warranty does not cover these services. They certainly won't pay a service company to perform this duty on your behalf.

Remote diagnostics and resolution:

Remote programming and maintenance of your system is available from 8:00 AM to 5:00 PM Monday through Friday (excluding holidays).

  • Off-site maintenance of your network minimizes downtime.
  • Proactive resolution of trouble yields maximized performance and uptime.
  • Remote capabilities reduce diagnostic and repair time.
On-site service response objective:
Expert technical support is available from 8:00 AM to 5:00 PM Monday through Friday (excluding holidays).
Technician Dispatch:
When a problem cannot be repaired remotely a technician will be dispatched to your site.
Replacement parts:
Parts are typically available within 24-48 hours.
Out-of-Hours support:
Upon request, billable support is available to resolve major failures if they occur beyond hours ofmaintenance agreement.
Help-desk support:
  • Obtain answers to basic questions on products, features, functions and interoperability.
  • Unlimited service calls there is never a reason not to call for necessary support.
  • Response within four business hours of call eliminates wasted waiting time.
  • Miscellaneous Pricing for Maintenance Customers


Schedule a FREE Survey & Quote!

To sign up for the Action Plan 3 Maintenance Agreement or to schedule a FREE survey, please contact our Customer Service Department.